§1 General

 1.1 These terms establish a contract between Customer and Cloudier, org. No. 820429-4675 (hereinafter referred to as Cloudier), with respect to applicable services ("Services") such as Web Hosting, Server Hosting, Domain Registration, Website Builder and Other Services provided by Cloudier.

1.2 Customer may be a legal person, Cloudier does not offer services to individuals.

§2 Services

 2.1 Services mean that Customer rents part of Cloudier's shared server or service environment or provides access to systems from suppliers.

2.2 Cloudier provides limited support for Services during the term of the Agreement via email, chat and information on Cloudier's website. Phone support and priority support are available as an extra service.

2.3 Customer is responsible for the use of its storage space on the systems and ensures that all material uploaded is relevant to the services. Customers may not use their space for a so-called file service, storage space, audio or video streaming.

2.4 If Customer utilizes an excessive or suspected large amount of traffic, Cloudier has the right to initiate a preliminary investigation against Customer regarding where this traffic volume comes from. Cloudier will then take steps to limit, throttle or limit traffic.

2.5 Customers are responsible for hosting their own systems only on Cloudier's services, it is not allowed to host other companies or individuals' systems, blogs or e-commerce solutions in one account. Customers can enter into a separate agreement to activate this opportunity.

2.6 The Customer is granted a limited, non-exclusive and revocable right to access and use services solely for the Client's internal business operations and in accordance with the Terms of Use.

§3 Contract time for Services

 3.1 The agreement runs according to the period chosen by the Customer in connection with the order - starting from the date when the system or services were established by Cloudier.

After termination, any files and backups stored through Cloudier's services will be saved for another 2 weeks. Cloudier takes no responsibility for files stored with Cloudier suppliers.

3.2 Cloudier does not give right for refunds. This is because every set up system takes up resources from suppliers and time from Cloudier when setting up services.

3.3 Cloudier does not charge fees for systems that are in "Test Mode / Trial". By default, the test period is 14 to 30 days and Customer may request an extension a limited number of times from Cloudier.

3.4 The agreement can be terminated with a written request submitted to Cloudier's Customer Service or by the cancellation function in the control panel of the system that has the function. Upon termination, the customer number, service(s) and/or domain name must be stated. If no correct termination has been received before services expire, the invoice for the next period must be paid.

3.5 Either party has the right to terminate the agreement in writing by letter or email if the other party commits a material breach of contract and, to the extent possible, does not rectify within 14 days of written request by letter or e-mail with reference to this provision. The same applies if a party goes into bankruptcy or liquidation, is subject to chord proceedings or is otherwise obviously insolvent.

§4 Fees for Services

 4.1 Fees for Services are paid in the form of prepayment against invoice, card or direct payment via Bankgiro, Swish or credit card according to the period chosen by the Customer in connection with the order. Payment must be made no later than 30 days after the invoice date.

4.2 Cloudier may terminate Services if Customer fails to pay on time or has not paid full payment, provided that at least one written payment reminder or warning has been sent to Customer, either by letter or email. When suspending Services, Cloudier has the right to inform about this through the Customer's website or e-mail. Upon reactivation of Services, Customer is charged a startup fee.

4.3 Interest fees are paid according to the Interest Act from the due date and until payment is completed.

4.4 Within 10 days of receipt of the invoice, the Customer shall notify Cloudier if the invoice is considered incorrect. If the Customer has in time objected to the invoice and stated a factual basis for the charge, Cloudier shall grant deferment with payment of the disputed amount. If the postponement is granted, the interest rate will be based on the portion of the disputed amount that the Customer is obliged to pay.

4.5 Temporary campaigns do not affect the agreement.

4.6 Refund of domain name fees is not performed.

4.7 In the event of termination by the Customer or by Cloudier due to a breach of the Terms, no fee will be refunded for the current or future period.

4.8 Cloudier has the right to hand over invoices to credit companies who then take over the receivable from the customer. This includes even if the customer is not late with their payment.

4.9 All invoices sent from Cloudier are sent via e-mail, we do not send any invoices by letter.

4.10 Saved credit cards will be charged on the same day that services are renewed, no refunds will be made if services are not terminated properly.

4.11 Cloudier does not store credit card numbers on its own systems. Payments are handled by Stripe, Paypal, Swish or Klarna.

4.12 Fees are exclusive of all taxes, fees and customs duties. Unless otherwise expressly agreed, Cloudier will add applicable VAT to the invoice at any time.

4.13 Cloudier reserves the right to change the Charges, including the Charge Model, with a minimum of 1 month's prior notice.

§5 Transfer of Services

 5.1 Customer may assign Services upon Cloudier's consent. A transfer shall be carried out in accordance with the rules in force at the time. A transfer will take effect from the date Cloudier notifies Customer that it has consented to the transfer. The leaving party is not liable to pay any obligations arising after a transfer has been made. The acceding party is not liable to pay any obligations incurred before a transfer has been made. The leaving party is obliged to settle any outstanding debts against Cloudier before the acceding party can take over Services.

5.2 Cloudier may assign Services to another company that can reasonably be expected to comply with Cloudier's rights and obligations to Customer.

§6 Cloudier's responsibility

 6.1 Cloudier has the right to take any action that affects the availability of Services if required for technical, maintenance, operational or security reasons, or due to law, governmental decisions or decisions made by the competent registry of relevant top-level domains or of such a registered entity .

6.2 Cloudier does not exercise any control over information or material contained in the Customer's storage space and Cloudier is therefore not responsible for any direct or indirect damages that result from the Customer's actions or defects in the Customer's applications. Cloudier is also not liable for damages arising in connection with infringement of the Customer's services.

6.3 Cloudier is only liable for damages caused by the neglect of Cloudier or the contracted contractor. Cloudier's liability shall, unless intentional or gross negligence on the part of Cloudier caused the damage, be limited to direct losses to a total amount corresponding to the fee for the applicable contract period. Cloudier is not responsible for indirect damage such as loss of information, nor for the misrepresentation of information p. third party unauthorized infringement of Cloudier's computer resources.

6.4 Cloudier does not delete the Customer's information as long as Services are active, unless the Customer has expressed a desire for this and has confirmed his identity. However, Cloudier reserves the right to delete information in the event of non-payment or termination of services.

6.5 Cloudier liability for damages only covers compensation for direct loss and is limited to the maximum that Customer pays to Cloudier in accordance with applicable agreements. In no case is compensation paid for indirect damage, such as reduced production or sales in the Customer's operations.

§7 Customer responsibility

 7.1 Customer is responsible to Cloudier for ensuring that information handled within Services does not infringe any third party's rights or otherwise violate applicable law.

7.2 Customer undertakes not to use resources or seek unauthorized access to Cloudier's systems, which are not intended for the Customer and also not otherwise act in violation of applicable law in its use of Services.

Customer further undertakes not to distribute computer viruses or any other form of malicious code. Cloudier has the right to terminate the Services and / or terminate the agreement with immediate effect and to claim damages if it can reasonably be assumed that continued dissemination is in violation of law or other governmental regulations or if the information is otherwise manifestly contrary to the terms of this agreement.

The same applies if Cloudier causes operational disruptions which can reasonably be assumed to be due to faults or technical disturbances attributable to the Customer. Cloudier has the right to access all information handled in Services in order to fulfill its rights and obligations under this agreement.

7.3 Customer undertakes not to utilize more than agreed resource. If this occurs, Cloudier is entitled to directly charge Customer actual costs such as this caused Cloudier. Retroactive debiting may also occur. Cloudier also has the right to set up an ongoing agreement with monthly or quarterly billing for resources and capacity utilization.

Customers also undertake not to use more processing power or disk capacity (readings and write to disk) than is considered reasonable. If this happens, Cloudier is entitled to directly charge Customer for actual costs that this has caused Cloudier. Retroactive charging may also be made.

7.4 If Customer sends spam or makes larger mailings than Cloudier considers to be normal, Cloudier has the right to shut down Customer immediately. Cloudier's guidelines are 1000 emails per day per email account. If Customer is in need of sending more emails per day or newsletter, larger packages are available for an additional cost.

7.5 Customer is responsible for the software necessary to utilize Services at Cloudier.

7.6 The customer is responsible for all material on the website, servers and services of suppliers and domain names. In the event of suspicion of illegal material / activities (alternative material that can be classified as illegal or immoral), Cloudier has the right to shut down Services.

7.7 Customer is responsible for its own material and files on all Cloudier services. In case of lost or destroyed material, a recovery can be made from Cloudier. When restoring a backup, an administrative fee of SEK 1295 per hour commenced is charged.

7.8 The customer is responsible for ensuring that the information provided at registration is correct. If Customer uses incorrect (false) information at registration, Cloudier may require identification and a copy of the credit card used when ordering. If Customer cannot show this, Cloudier has the right to shut down Services and terminate Customer Account.

7.9 The Customer is responsible for ensuring that the domains entered and administered under Cloudier's services belong to the Customer.

8.0 In addition to what is not permitted by law, Customer is not allowed to set up services for Gambling / Games, Pornographic Content, IRC Server. If the customer has the slightest doubt as to what is allowed, Customer is obliged to contact Cloudier for permission before any material is uploaded to Cloudier's system.

§8 Administration

 8.1 The Customer must always have correct, updated information registered with Cloudier that can identify the Customer including the necessary contact information.

8.2 The Customer's web pages must clearly state which legal person is responsible for the pages' publication.

§9 Domain Names

 9.1 The .SE & .NU domain names apply to the II-stiftelsens General Terms and Conditions. This agreement can be found on the II-stiftelsens website http://www.iis.se/. With the approval of this agreement, the terms of the II-stiftelsens are also approved.

9.2 Cloudier always writes himself as Admin, Tech and Billing contact when registering domain names.

9.3 Cloudier does not guarantee that the domain is registered until a confirmation has been sent to the customer via e-mail. In the event that Cloudier fails to offer the domain, the Customer has the right to register a new domain of the same value.

9.4 Compensation for lost domain can never exceed the actual paid amount during the period the domain has been registered with Cloudier.

9.5 Cloudier does not register any domains until payment of the invoice has been received by us.

9.6 .SE-Domains

For SE domain names, the general terms of the II-stiftelsens apply. This agreement can be found on the II-stiftelsens website http://www.iis.se/. With the approval of this agreement, the terms of the II-stiftelsen are also approved.

 Registrar: Loopia AB

 Registry: IIS

Other rules that apply to .SE Domains:

Cloudier owns the right to move the customer's domains between suitable registrars
Cloudier has the right to manage the customer's domain name using the most appropriate registration unit

9.7 .NU-Domains

 For NU-domains the II-stiftelsens general terms and conditions apply. This agreement can be found on the II-stiftelsens website http://www.iis.se/. With the approval of this agreement, the terms of the II-stiftelsens are also approved.

 Registrar: Loopia AB

 Registry: IIS

Other rules that apply to .NU Domains:

Cloudier owns the right to move the customer's domains between suitable registrars
Cloudier has the right to manage the customer's domain name using the most appropriate registration unit

9.8 All other Domain Names

 Registrar: Tucows Domains Inc

 Registry: ICANN

Rules that apply to Other Domains:

Cloudier owns the right to move the customer's domains between suitable registrars
Cloudier has the right to manage the customer's domain name using the most appropriate registration unit

9.9 In the event that payment has not been received by Cloudier, within the agreed time stated above, Cloudier has the right to redirect the current domain name to a website other than the one specified by the Customer. In the event that the domain name is not renewed within a short grace period following the expiry date of the domain name or the due date of the invoice, Cloudier has the right to register the current domain name on its own account and then manage the domain name as its own, which includes the right for Cloudier to transfer the domain name to third parties.

§10 Operational disturbance

 10.1 In the event of extensive disruptions to the Customer, Customer has the right to request compensation within the limits of what Customer pays. Compensation is paid primarily through free extension of Services. As major disruptions to operations, continuous or extensive interruptions are counted over twelve (12) hours of office hours (weekend free Monday - Friday, 08:00 - 17:00) for a period of thirty (30 days). The request for compensation must be received no more than seven (7) days after the thirty (30 day) period. Scheduled interruptions are not counted as operational interruptions.

§11 Information and Customer Information

 11.1 Information provided by the Customer at registration, will be used by Cloudier in the form of an internal Customer Register. Personal data is covered. The customer hereby accepts that Cloudier uses this information in communication between Cloudiers Partners. In the event that the current information provided by the Customer is incorrect and Cloudier has access to the correct contact information, Cloudier has a right and an obligation to adjust the current information. In case the Customer has more than one user account / username at Cloudier, Cloudier has a right and an obligation to merge the various accounts of the Customer into one for administrative purposes. An administrative fee may apply.

11.2 The Customer agrees that Personal Information provided when registering domain names will be publicly accessible via the Internet at the current registration unit chosen by Cloudier. If Customer chooses not to use “Shield Whois”, the following information will be accessible: name, email address and domain name. For example: If the Customer registers a .se domain, Personal Data will be found / processed with both Cloudier and the register holder, which in this case is .se. It is the Customer's duty to inform interested persons in their organization of the above and to have permission to handle Personal Data in the manner stated above.

11.3 Cloudier will, upon request, only disclose Personal Information to authorities or the registry.

11.4 Handling of Personal Data is always handled according to the rules set for the EU through GDPR and Swedish legislation.

11.5 For questions regarding personal data, please refer to Cloudier support.

§12 Force Majeure

 12.1 If a party is prevented from fulfilling its obligations under this agreement due to circumstances that the party was unable to control, such as lightning, flood, burglary, labor conflict, fire, seizures, government regulations and errors or delays in service from a subcontractor due to the circumstances referred to herein , this shall constitute grounds for exemption which will result in the advance of the time of performance. If the performance of the agreement has been substantially prevented for longer than one month due to the circumstances stated above, each party is entitled to terminate the agreement in writing without compensation.

§13 Dispute

 13.1 Disputes regarding the interpretation or application of this Agreement shall be settled by a Swedish court under Swedish law.

§14 Confidentiality

14.1 Each Party may disclose or obtain confidential information from the other Party in any form or media, including but not limited to business secrets and other information related to the Software, products, software, technology, know-how, data, business plans and development plans, Customer Data or other information that should reasonably be considered proprietary, confidential or competitive ("Confidential Information"). The Parties shall keep Confidential Information confidential and take reasonable steps, at least at the level of protection they provide for their own confidential information, but never less than reasonable treatment to protect the other Party's confidential information, and not disclose it to any third party unless otherwise expressly authorized by the other Party, or as required by mandatory legal provisions. All rights, titles and interests in and for confidential information are, and shall remain, the disclosure Party's own exclusive property.

14.2 Confidential information does not include: a) information that the recipient can show where in the recipient's possession or knowledge before the Terms of Use were accepted and which the recipient has acquired legal rights against the Terms of Use., b) is or becomes publicly available without error, action, omission or intervention by the recipient c) received by the recipient from a third party without any obligation of confidentiality (express or implied) or d) developed independently of the recipient without violating the Terms of Use.

14.3 Cloudier may disclose Confidential Information to other companies such as Partners or subcontractors to the extent required to provide Services.

§15 Immaterial rights

15.1 Cloudier (or its licensors, if applicable) are the sole proprietors of the Services and the related intellectual property (IPR) in and for the Services, including but not limited to software, source code, binary code, compilation of data, databases and designs, whether or not they are registered or not, all documentation, specification and associated material and any IPR arising out of or in connection with Cloudier's processing of Usage Data.

Services and IPR are protected by copyright and other laws and treaties. Trademarks, product names, company names or logos mentioned in Services or in connection with Services are the property of their respective owners.

15.2 If software or other third party IPR is provided by Cloudier as part of or in conjunction with Services ("Third Party Components"), such software or IPR is governed by the Terms of Use unless separate terms are provided by Cloudier for them. If there is a conflict between the Third Party Component License Terms and the User Terms, the Third Party Component License Terms apply to the third party component. If the third-party components are open source, Services should under no circumstances - except for the third-party components - be considered open source or publicly available software. If a Third Party Component requires Cloudier to provide the terms of license and / or source code for a Third Party Component, this is available in the Services or the Service Documentation.

15.3 In the event of infringement of intellectual property rights, Cloudier or its licensors may take all reasonable steps to protect their proprietary and commercial interests, including available legal remedies.

15.4 Customer (or its Clients, as applicable) is the sole owner of Customer Data, including any intellectual property rights in and to Customer Data and / or any integrated applications.

§16 Guarantees

16.1 Cloudier shall use reasonable efforts to ensure that Services are delivered satisfactorily as described in the Service Documentation upon delivery and during the contract period, if properly configured (including Customer's choice of browser) and updated to a supported version. Supported versions may vary - contact Cloudier for questions. Customer and Cloudier agree that Services and Delivery will not be completely error free and that Improvement of Services is a continuous process.

16.2 Cloudier does not guarantee that Services will meet Customer requirements, work properly on Customer's choice of equipment, systems or settings, set-up, configuration, modification, customization, plug-ins, or integrations. Cloudier is not responsible for the Internet, Internet service providers or the Customer's Internet connection.

16.3 Except as expressly provided herein, neither Cloudier nor its licensors, partners, or vendors make any warranties, express or implied, including but not limited to any warranty of ownership, lack of infringement of third party rights, merchantability, suitability for a particular purpose, or system integration capability. The Customer shall not base any claims on terms not expressly stated in the Terms of Use.

16.4 Links to websites not owned or controlled by Cloudier, which appear in the Services or associated websites or documentation, are for guidance only. Cloudier is not responsible for such sites.

§17 Amendments to the agreement

 17.1 Cloudier has the right to make changes to these Terms and Conditions with effect 30 days after the new Terms and Conditions have been published and notified to the Customer. Such amendment may be made if necessary due to technical reasons beyond Cloudier's control, or due to legislation or other governmental decisions. The customer is always entitled to terminate the agreement upon termination of the terms change.

 These Terms have been issued 24/10/2018 and updated 05/05-2020